Event Information

Launch of Delhi Citizens' Handbook 2017: Government to Citizen Services

Event Date: 29 Aug 2017; Time: 4:00-6:00 PM
Venue: NCUI, New Delhi

DCH 2016Centre for Civil Society and FNF South Asia are pleased to invite you to:

The launch of the Delhi Citizens' Handbook 2017 and a panel discussion on “Good Governance and Development: Strategic Performance and Reforms”.

29 August, 2017
NCUI, New Delhi | 4:00-6:00 PM

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The Delhi Citizens' Handbook features research papers assessing the impact and relevance of policies that shape the lives of ordinary citizens in the national capital on eight core areas of urban governance: Administration, Education, Public Healthcare, Water and Sewage, Labour and Employment, Food and Civil Supplies, Public Transport and Women's Safety, and Housing Infrastructure. The Handbook has been prepared with the aim of functioning as a critical resource for productive public intervention and for ensuring an informed discussion on achieving effective and accountable governance.

The panel discussion will be centered on exploring the idea of governance and development, taking from the policy shortcomings addressed in every chapter of the Handbook. It will also address the critical questions of how governance and developmental reforms, for instance the recent e-governance initiative, can take place in a country like ours, and what the expected role of governmental and non-governmental institutions will be in this process.


4:00-4:30pm - High tea
4:30-4:40pm - Introduction by Centre for Civil Society
Welcome remarks by Dr. Ronald Meinardus, Friedrich Naumann Foundation
4:40-5:00pm - Launch of the Handbook and keynote address
5:00-5:45pm - Panel discussion: Good Governance and Development
5:45-5:50pm - Closing Remarks and Vote of Thanks

The Delhi Citizen’s Handbook 2017 focuses on:

  • Administration: The implementation and outreach of the e-District Delhi Project under the National e-Governance Plan.
  • Education: The accessibility, inclusivity and efficiencyof provisions under Section 12(1)(c) of the Right to Education Act.
  • Public Healthcare: The quality and accessibility of public healthcare facilities like government hospitals and mohalla clinics.
  • Water and Sewage: The effectiveness of pollution control and wastewater management systems.
  • Labour and Employment: The implementation and effectiveness of the Minimum Wages Act.
  • Food and Civil Supplies: The effectiveness of the Public Distribution System and efficacy of Fair Price Shops.
  • Public Transport and Women's Safety: The challenges faced by women service providers in the transport industry.
  • Housing Infrastructure: The extent to which affordable housing is made available to the urban poor in Delhi by the government.
Glimpses of Delhi Citizen's Handbook 2016 Launch
DCH 2016 LaunchDCH 2016 LaunchDCH 2016 LaunchDCH 2016 Launch
Download a copy of DCH 2016

Looking forward to your participation!

For more information, contact: Sadaf Hussain| sadaf@ccs.in | +91 99531 33868

Centre for Civil Society FNF South Asia