Governance

Model Service Delivery Act

The concept of Citizens Charters were introduced in 1997 across various levels of government, in both the Union and States. However, these charters remained ineffective due to their voluntary nature. The improvements in technology and internet penetration in India made for a fertile situation legislatie on timely delivery of services, including those delivered electronically. The Right of Citizens for Time Bound Delivery of Goods and Services and Redressal of their Grievances Bill, 2011 and the the Electronic Delivery of Services Bill, 2011 attempted to achieve these goals.