India has made significant strides in improving public service delivery in recent years. However, there is still a long way to go to ensure that citizens and businesses have timely access to public services such as registration and approvals and that these services are delivered efficiently and effectively.
Public service guarantee laws have been enacted in several Indian states to address this issue, but there is a need to strengthen these laws and ensure their effective implementation. Centre for Civil Society (CCS) and Centre for Transparency and Accountability in Governance, National Law University Delhi (NLUD) jointly organised “Power to the People: Strengthening Public Service Guarantee Laws in India” event, a one-day event with panel discussions on strengthening public service guarantee laws in India on 29 April, 2023.
This event aimed to bring together key stakeholders to discuss the current state of public service delivery in India and the need for robust laws to ensure accountability and transparency in service delivery.